Until recently, BPO providers have basically provided a cost-saving focused value orienting. But, is that now enough to continue to entice customers to move to a BPO space model? Probably not! Companies are seeking to take care of a wider portfolio of company needs and outsourcing a workplace can possibly offer an end-to-end solution to this. Office space leasing is a primary indicator of the health of an economic system which has brought up 58% from the last year in the month of march, as per a well-known research firm. The fast changing environment of international business is challenging BPOs to evolve value-added services along with serving the space requirements to get to know the end customer needs better. This includes acquiring the necessary knowledge to become a main link in the consumer value sequence and as experts, make use of reliable procedures to bring maximum performance at the smallest possible price. BPOs are adopting new technology and programs as well as quickly adapting changes, in both business legislation and process management. This is done to be able to provide long-term income to a company, keeping their competition.
The focus
Though price is an important aspect for organizations to change to the BPO space rather than having an in-house workplace set up, however, companies are working on other factors that go beyond the price. BPOs are concentrating on business drivers such as customer retention, efficiency of employees, company growth, speed to market and a aggressive response. These vendors are following a potential business structure to improve the process impact for a customer, providing flexibility, predictability, compliance and transparency, which are critical company deliverable’s.
Many of the freelancing companies are re-defining or improving the value undertaking of a customer’s company. Lately, there has been a force towards the SME section and a raise is seen in several small deals in large businesses. Clients require significant speed and new motorists of procedure control to improve company performance and achieve preferred results.
